Commerce & everyday life

Look at the whole experience: what people choose, how they find it, what happens when they use it and the work behind delivery. Consumer needs guide the product and the business around it.

How could someone understand an offering, choose it and get help after purchase? Consider discovery, ordering, delivery, use and support together. The task examples show related personal and business needs.

Design clarifies the offering. Software connects customers and operations. Media supports discovery, and automation supports the steps behind the experience. Develop the parts around a clear need and a useful result.